Everyone is at fault.

The Technician was supposed to know how to use the program, testing it and putting in the proper value.
The Programmer was supposed to debug the software adequately.
The Purchaser was supposed to be knowledgable of the software prior to making the purchase, perhaps check reviews of the software's performance.
The purchaser could have asked for a trial run of the software, as many companies offer, to test it and make sure it was in working order.
The Software Company was supposed to make sure their products were working properly before putting it on the market for sale. Putting out faulty software could mar their reputation and name.
The Captain needs to have be in constantly updated and completely knowledgable as to the activites on the ship, including software being installed on it. He is supposed to keep in communication with the technician to make sure the software was running properly, tested before and after installation. Also, he is in charge of overseeing that everything on the ship is up to par, fitting the quality and standard required, from having a capable technician to having working software.


Roadblocks ahead
We had some difficulty in the beginning getting started with our service-learning project. The book notes it as "flexibility in the face of rapidly changing conditions", where we had to be flexible, as all our schedules conflicted, to find a time that would fit all our schedules to come in to meet and volunteer.

D-U-E process
Describe the situation
The community partner's schedule did not mesh well with ours.The event coordinator was incredibly busy and was either unavailable or had to reschedule for many of the weeks we had planned on meeting.My partner's and my schedule were also very tight, so that we were only available on Fridays.Friday's is the community partner's slowest days, they do not open until 2pm and children do not start coming in until the hours of 3-4pm. This was later than the time we were hoping to volunteer, between the hours of noon-2pm.

Understand
There were schedule conflicts, which was frustrating when we were trying to meet with the community partner, but it was no one's fault. Everyone has things they need to get done. I understand that, as my schedule personally is pretty hectic and packed, I can identify with those whom have similar schedules.

Encourage Communication
Communication was essential. The volunteer coordinator, my partner and myself had to exchange e-mails for several weeks before we were finally able to meet. My partner and I also had to be flexible with our volunteer times, and agreed to come in between the hours of 3-5pm, later than we had hoped. My partner and I also have to keep up communication with each other, as on certain fridays either one of us may be unavailable due to prior engagements, so we have to notify each other and the community partner.